Contact the desk

If you are a management company

The fastest way to change what this site says about you is to publish the information on your own website. We read published pages; we do not take rates by email, because a rate we cannot show a reader is not a published rate. If you have published one since we last checked, send the URL and we will update the row and the date.

If you are an owner

We cannot recommend a specific company for your specific property — we do not know your address, your ordinance or your numbers, and anyone who does make that call from an email is selling a lead. What we can do is fix anything on this site that is wrong. Start with the fourteen questions.

What makes a correction easy to act on

Three things: the page, the exact line, and a link. A link to a published page gets a row updated the same week. A figure sent in an email does not, however accurate it is — this site only prints what a reader could go and check for themselves, and correspondence is not that. If the correction is about a fact we attributed to a company, the company's own URL is the strongest possible evidence and the fastest route.

What we will not do, however nicely you ask

• Add a company because it asked to be added. Inclusion follows from published material, not from outreach.
• Remove an unflattering but accurate line. We will correct an inaccurate one immediately, and date it.
• Publish a rate that is not on your website. If you want a number here, put it there first.
• Sell, share or pass on anybody's contact details. There is no lead form on this site and there will not be one.

Response times, honestly

This is a small desk. Factual corrections get looked at quickly because they matter most; everything else may take longer. If a page is materially wrong and you have not heard back, send it again — it is far more likely to be lost than ignored.