Frustration grows as Michigan company stays open amid AG investigation and lawsuits

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(WXYZ) – Car owners say they’ve had it with a local company that sells vehicle maintenance contracts. The 7 Investigators first showed you in May how Infinite Auto Protection faced multiple lawsuits and an investigation by the Attorney General.

RELATED: Block promises: Michigan company accused of not honoring vehicle service contracts

It’s been nearly two months since the Attorney General told Infinite Auto Protection to cease and desist from what the AG called “illegal business practices.” But now it looks like the IAP website is still active and accepting quote requests?

Vehicle Service Contracts are what we often think of as warranties to help pay for your car repairs.

Several people who have purchased vehicle maintenance contracts from Infinite Auto Protection in Romulus say they are owed a lot of money.

The 7 Investigators first showed you in May how Infinite Auto Protection was dealing with lawsuits from families in Colorado, Florida, and another was filed by Michigander Scott Speer, who now lives in the Maryland.

“They didn’t respond. They didn’t respond to me, they didn’t respond to the attorney,” Speer said.

Speer says he spent $3,930 on two vehicle service contracts for his 2013 Audi and 2017 Ram truck. When he tried to transfer one of the contracts to a new car after trading in the Audi, Speer said that he couldn’t get any response from Infinite Auto Protection, also known as Opulent Marketing.

“So I decided to cancel my contract with them because clearly something was wrong,” Speer said. According to the lawsuit filed in Romulus 34th District Court, Speer said he owed Infinite Auto Protection $3,680 under the terms of the contract.

But Speer says he never received his refund and he’s not the only one.

According to a notice of intended action, Attorney General Dana Nessel’s office has received more than 125 similar complaints since 2019 from consumers trying to get their money back.

The notice that was sent on May 19 directs Infinite Auto Protection to “immediately cease and desist from engaging in…unlawful business practices…”

Also in May, before the notice was filed by the Attorney General, the 7 investigators attempted to speak to the owners of Infinite Auto Protection in their Romulus office, but no one answered the door or the phone.

Shortly after our visit, Google showed that the company was permanently closed and its website was temporarily unavailable. Now their website is active again. On Monday, the 7 investigators were even able to complete an online request for a vehicle service contract quote.

“There are other people affected by this and there could be more people affected because they are still in business,” Speer said.

“At this point, there’s really not much I can do other than go to the authorities and warn people,” said Alan Pfeffer.

Pfeffer says he filed a complaint with Nessel’s office after he said Infinite Auto Protection refused to cover more than $11,000 in repairs on his Audi. He says he’s also concerned that the business still appears to be in business.

“I would like to see them charged. I would like to see the main defendants. I would like to see them shut down and I would like it to be as public as possible,” Pfeffer said. “And then I’d like to see a warning from the attorney general’s office that if you’re considering a warranty like this, look here or look there before you buy.”

A spokesperson for the Attorney General told the 7 investigators that they are still “engaging” with the company. We asked them to clarify what this means and what the next steps are since they have been receiving consumer complaints about this for at least two years. The Notice of Intent to Action that the AG filed allows them to either initiate an investigation or take legal action.

If you have a story for Heather, please email her at [email protected]

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